Terms of service
Updated: June 27, 2026
1. About these terms
These terms of service govern your use of the Connext platform application (the "app"), the business management software operated by Connext Solutions inc. at connext-digital.app, and of this website. By creating an account or using the app, you agree to these terms on behalf of yourself and the organization you represent. If you do not agree, do not use the app. We may update these terms; we will post the new version here and, for material changes, notify account holders by email. Continued use after a change means you accept it.
2. Who can use the app
The app is for businesses and their authorized team members. You must be at least 18 and able to enter a contract. You are responsible for your account credentials and for everything done under your account. Keep your login secure and tell us at privacy@connext.solutions if you suspect unauthorized access. You may invite team members to your workspace; you are responsible for their use and for the access levels you grant them.
3. Subscriptions, billing and trials
Paid plans are billed in advance on the cycle shown at checkout (monthly or annually) until cancelled. Fees are in Canadian dollars unless stated otherwise and exclude applicable taxes. You authorize us to charge your payment method on each renewal. You can cancel anytime from your account settings; cancellation stops future renewals and takes effect at the end of the current paid period. Except where required by law, fees already paid are non-refundable. If a trial is offered, it converts to a paid plan at the end of the trial unless you cancel before it ends. We will give reasonable notice before any price change.
4. Your data is yours
You keep all rights to the business data you put into the app (customers, orders, invoices, messages, accounting records and the like). You grant us only the limited licence needed to host, process, back up and display that data so the app works for you, and to provide support. We do not sell your data and we do not use it for advertising. How we collect, store and protect it is described in our privacy and data policies. You can export your data and request deletion as set out there.
5. Acceptable use
Use the app lawfully and only for your legitimate business. Do not: break the law or infringe anyone’s rights; upload malware or attempt to breach, overload or reverse-engineer the app; access another organization’s data; resell or sublicense the app without our written agreement; or send unlawful, deceptive or harassing content through it. You are responsible for the lawfulness of the data you enter, including having the right to store any personal information about your own customers and to send messages through any connected channel.
6. Third-party integrations
The app can connect to services you choose (such as payment, messaging or accounting providers). Those services are governed by their own terms, and we are not responsible for them or for changes they make to their APIs. You authorize each connection and can disconnect it at any time from Settings → Integrations. Your use of data received through an integration must follow that provider’s policies.
7. Availability and support
We work to keep the app available and reliable, but we do not guarantee uninterrupted or error-free service. We may run maintenance, update features, or temporarily limit access to protect the service. We will make reasonable efforts to give notice of planned downtime. Support is provided through the channels listed in your plan.
8. Intellectual property
The app, this website, and the software, design, code and trademarks behind them are the property of Connext Solutions inc., except for your data and any third-party content. We grant you a non-exclusive, non-transferable right to use the app during your subscription. You may not copy, modify, distribute or create derivative works from the app except as these terms allow.
9. Warranty disclaimer
The app and website are provided "as is" and "as available," without warranties of any kind beyond those that cannot be excluded under applicable law. We do not warrant that the app will meet every requirement, be uninterrupted, or be free of all errors. The app is a tool to help you run your business; it is not legal, accounting or tax advice.
10. Limitation of liability
To the extent permitted by law, Connext is not liable for indirect, incidental or consequential damages, or for lost profits, revenue or data, arising from your use of, or inability to use, the app or website. Our total liability for any claim is limited to the amount you paid us for the app in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited under Quebec law.
11. Suspension and termination
You may stop using the app and close your account at any time. We may suspend or terminate access if you breach these terms, fail to pay, or use the app in a way that risks harm to the service or others, with notice where practical. On termination we will, for a limited period, let you export your data before it is deleted, as described in our data policies.
12. Governing law
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there, and any dispute is subject to the courts of the judicial district of Montreal. For questions about these terms, write to privacy@connext.solutions.